Refund & Cancellation Policy
When you can cancel, what you get back, and what happens if you miss the call.
1. Cancelling before the call
| When you cancel | What you get |
|---|---|
| 24 hours or more before the start time | Full refund of €150. |
| Less than 24 hours before the start time | No refund. You may reschedule once, free of charge, if you tell me before the start time. |
To cancel or reschedule, use the link in your confirmation email or write to hello@voloshyn.online. The time that counts is the moment your cancellation reaches me, in the time zone of the booking.
2. Rescheduling
You can move the call to another slot free of charge once. A rescheduled call keeps the original 24-hour rule: cancel the new slot 24 hours or more before it starts and you get a full refund.
3. No-shows and late arrival
I wait 15 minutes from the start time. If you have not joined by then and have not written to me, the call counts as a no-show. After a first no-show you may reschedule once, free of charge. If you do not join the rescheduled call either, the Session is considered delivered — there is no further rescheduling and no refund. If you join late, the call still ends at the scheduled time.
4. If I cancel or reschedule
If I have to cancel or move the call — illness, an emergency, a technical failure on my side — you choose between a full refund and a new slot at no extra charge. I will offer both in the same email.
5. After the call
Once the call has taken place, the service has been performed and the price is not refundable.
6. What the guarantee means
100% guarantee: after the call you will know exactly what to do to get your first funding. This is a guarantee about knowledge — you leave with concrete next steps for your startup. It is not a refund promise, and it does not cover the outcome of your applications: no one can guarantee that a fund or a programme says yes.
7. How refunds are paid
Refunds go back to the card you paid with, through Stripe, in euros. I issue the refund within 2 business days of your request; your bank usually shows it within 5–10 business days. You will get an email confirmation from Stripe.
8. Disputes and chargebacks
If something went wrong, please email me before opening a dispute with your bank. A chargeback takes weeks and involves fees on both sides; a refund from me takes a day.
9. If you are a consumer
This policy is written for founders and companies acting for business purposes. If you qualify as a consumer under mandatory law, your statutory rights apply in addition to this policy. Note that by booking you request that I start performing the service — reviewing your materials — before the 14-day withdrawal period ends, and you acknowledge that the right of withdrawal ends once the service has been fully performed (see section 5 of the Terms of Service).